Outsourcing global services : knowledge, innovation and social capital

This book provides a state-of-the-art assessment of trends in global sourcing of information technology and business services.It is written by internationally recognized authorities in the field, with expert contributions. It includes case studies and commentaries on best practices.This book provides in-depth insights into the practices that lead to success in outsourcing global services. Written by internationally acclaimed academics, it covers best practices on IT outsourcing, business process outsourcing and netsourcing. This book is a must read for any practitioner, academic or student concerned with global sourcing.