Performance information in the public sector : how it is used

Performance information has long permeated the public sector. The actual use of performance information however has long been taken for granted. This book is one of the first to bring together an international team of acclaimed academics focusing on how and whether politicians, public officials, and citizens use public sector performance information. Combining practical experience with academic analysis this book explores the social and organizational dynamics of performance indicators. It moves beyond the technicalities of measurement and indicators and looks at how performance information is changing the public sector.